Category Archives: Thor Motor Coach

Rich Ford, Albuquerque NM

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While visiting Fort Stanton, NM. The small of gas in my mobile home worsened. I called Thor Warranty Center again, who referred me to Ford. The nearest Ford dealer was in Albuquerque, NM. After explaining, I smell gas in my mobile home. The receptionist of Rich Ford scheduled an emergency appointment for September 26h. So, I left Fort Stanton on September 25th.

During my drive to Albuquerque, I saw some awesome views of skies and mountains. As a result, I stopped to take pictures of two sceneries from the highway before arriving in which are included.

   

However, there was one highway scenery I wanted more than any picture I have ever taken in the past, but there was no place to pull-off the highway. Anyhow, the view was a mountain covered by sun rays from heaven shining on the mountain surface which sparkled like diamonds. I can’t forget that view.

Upon arriving at Rich Ford, my vehicle was checked-in for an emergency diagnostic test which should have been done by Thor in March. As a result, the test showed a hole was drilled in the top of my fluid tank by Thor Manufacturer while installing my house on Ford’s chassis.

“Dam, Thor caused you to live and sleep in a dangerous and unhealthy environment just because they didn’t want to accept responsibility for a problem caused by them. However, being forced to live in that situation from March 15 to now is absurd. You are a lucky woman; you could have easily died of asphyxiation and/or developed more health issues due to this situation,” an employee said.

You mean worst then having a heart-attack when my son, Keithalon died of a massive heart-attack in October 2014; having open-heart and mitral valve replacement in March 2017, and a stroke in August 2017. As well as, having asthma which was intensified because of gas fumes, I replied.

You’re really blessed to have survived those major health issues. “You didn’t need Thor to add anything else to it,” he said.

Ford’s transport diver dropped me at a nearby hotel to wait until the new replacement tank arrived and was installed. As a result, I stayed at Days Inn from September 26 to October 3 which cost $408.00. The new tank arrived on September 28 and was installed on October 2nd which cost $2,792.30.

Upon submitting payment information regarding hotel expenses and fuel tank replacement. I promptly received a response letter from Nate Williams, Thor Motor Coach Warranty Customer Service stating, “Thank you for sending me the invoices. The repairs made by Rich Ford will be processed and reviewed for warranty reimbursement. Reimbursement for motel expenses are not part of the warranty coverage. I will keep them on file with your claim.

As of the writing of this article, I haven’t received reimbursement for the payment I made to Rich Ford for replacement of my fuel tank.

Based on my dealings with Thor. I find Thor manufacturer and warranty center employees to be incompetent and lack integrity. The manufacturer makes promises to ship replacement parts to service centers which aren’t sent or shipped three or more weeks later. Even though, Thor warranty center knows they are responsible for exterior and interior mobile home craftsmanship failures, they adamantly deny these responsibilities.

After it was proven, and I made Nate Williams of the warranty center aware of Rich Ford’s diagnostic test findings. He stated, “Businesses doesn’t like to wait on payments from us. Therefore, if you pay the bill and send me the documents, you’ll be reimbursed.” However, he didn’t mention it would take one month or more before I receive reimbursement.

Further, the warranty center’s referral directory is out of date. I was referred to service centers that had gone out of business, moved to other cities and/or never existed in Sioux Falls SD. I bought my mobile home on March 11, 2018; by March 15, I found out Thor doesn’t care about me or any other customers once they’ve separated you from your money. They show us (customers) by dodging repair responsibilities; not responding to phone calls or making reimbursements in a timely manner.

Bottom line. If I hadn’t been in New Mexico when my gas fume situation worsened, I would still be fighting with Thor and occurring additional expenses, because I would have needed to hire a lawyer.

 

Thor Motor Coach Warranty Center, Elkhart IN

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In case you didn’t see my past posted articles regarding the twenty-one issues I discovered on my 2018 Class C Toy Hauler which was purchased March 12, 2018 from Mobile Home RV Specialist (MHRVS) in Alvarado TX.

Based on my experiences with MHRVS Dealership’s sales people and Thor Warranty Customer Services support staff, I found most to be very dishonest.

For instance, there were warped boards in front of my kitchen sink which I showed my salesman, Buckley. “It would take a while to get that area redone. However, I will note it on your Vin# warranty for future repair”, he said. I don’t believe you, was my response. As expected, a vin review showed he didn’t which shows he has no integrity. Buckley’s only goal was to get another mobile home sold from his dealership’s lot for extra bragging rights.

Further, I called Buckley from the shoulder of the highway, while waiting on AAA RV Plus transport truck to return my vehicle back to MHRVS based on an indicator light that appeared on my dashboard. No, don’t bring it back! Let me check something. Upon returning to the phone, Buckley claimed the light was a gas cap issue which should go out in a few more hours into your trip. “You know it’s a brand-new vehicle which hadn’t been driven before. But if the light does not go out you should replace the gas cap.

The light never went out but was joined by the engine light. A call to Thor Warranty Center was useless. Support specialist adamantly claimed the dashboard lights were Ford’s responsibility. I called Ford to discuss the beforementioned indicator lights.

Once I explained the gas cap and engine light issues. A service center employee stated, “We are tired of Thor blaming us for problems caused by their manufacturer. The facts are, we only created the chassis which does not include gas caps or engines. Thor built your house on a Ford chassis and is responsible for every house issue that occurs. The bottom line is Thor doesn’t claim responsibility for anything, because they don’t want to pay for repairs/replacements.

As a result, I have lived with the smell of gas fumes and indicator lights on my dashboard, from March 15 to October 3rd. As well as, warped floor boards which still exist.