In case you didn’t see my past posted articles regarding the twenty-one issues I discovered on my 2018 Class C Toy Hauler which was purchased March 12, 2018 from Mobile Home RV Specialist (MHRVS) in Alvarado TX.
Based on my experiences with MHRVS Dealership’s sales people and Thor Warranty Customer Services support staff, I found most to be very dishonest.
For instance, there were warped boards in front of my kitchen sink which I showed my salesman, Buckley. “It would take a while to get that area redone. However, I will note it on your Vin# warranty for future repair”, he said. I don’t believe you, was my response. As expected, a vin review showed he didn’t which shows he has no integrity. Buckley’s only goal was to get another mobile home sold from his dealership’s lot for extra bragging rights.
Further, I called Buckley from the shoulder of the highway, while waiting on AAA RV Plus transport truck to return my vehicle back to MHRVS based on an indicator light that appeared on my dashboard. No, don’t bring it back! Let me check something. Upon returning to the phone, Buckley claimed the light was a gas cap issue which should go out in a few more hours into your trip. “You know it’s a brand-new vehicle which hadn’t been driven before. But if the light does not go out you should replace the gas cap.
The light never went out but was joined by the engine light. A call to Thor Warranty Center was useless. Support specialist adamantly claimed the dashboard lights were Ford’s responsibility. I called Ford to discuss the beforementioned indicator lights.
Once I explained the gas cap and engine light issues. A service center employee stated, “We are tired of Thor blaming us for problems caused by their manufacturer. The facts are, we only created the chassis which does not include gas caps or engines. Thor built your house on a Ford chassis and is responsible for every house issue that occurs. The bottom line is Thor doesn’t claim responsibility for anything, because they don’t want to pay for repairs/replacements.
As a result, I have lived with the smell of gas fumes and indicator lights on my dashboard, from March 15 to October 3rd. As well as, warped floor boards which still exist.