As a woman, and owner of a motorhome, pickup truck, and a 2002 Wrangle Jeep TJ, which I refer to as my Metal Baby because of its age. I take pride in the appearance and professional maintenance of all three vehicles. Although, I can’t make repairs or perform any manual repairs to any of these vehicles including installing spare tires after a blowout although replacement tires are readily available. I do check under hood oil and fluid levels and perform refill top-offs as needed.

Otherwise, I depend on auto body shops owners and employees to provide repair services as needed and do so with moral integrity, which is not always the case in my dealing with service centers throughout this country as a full-time motorhome dweller and traveler. In fact, some service centers lie about tire rotations, about oil changes (I had to replace an onboard generator because a service center changed the motorhome truck’s oil and replaced the oil but did neither to the motorhome generator which threw a rod. They lie about putting new tires on my vehicle-which turns out to be one, two or three years old. Also lie about replacing house batteries under the stairs; later I discovered batteries were one or two years old. These centers have swindled and taken advance of me because I am a woman. If I hadn’t been treated so poorly by a recent Sioux Falls Installation Service Center, who had my Jeep on their lot for service from April 24 to May 31, 2024; when I decided to retrieve and take it someplace else for the installation of new parts to be complete.

I never would have stumbled upon Frankman Auto Body Collision & Auto Repair in Harrisburg, SD. I called and explained my situation to Patrick as he listened without interruptions. Once I had finished. “Bring it to us and let us look at it,” he said”. Upon arrival I walked into the office, I was greeted by a big smile and handshake from Patrick, who followed me to my jeep to see the undone job. “Okay, I’ll be back let me grab Joey our mechanic, he said”. Patrick returned with Joey, a welcoming mechanic with a big smile; after a quick handshake and conversation with Joey to explain circumstances regarding the uninstalled soft top Bow, and being dodged by the employee who promised the installation would be completed; which wasn’t.

Instantly I could see Joey’s mind and hands at work as he looked at the bow, the jeep’s window frame, etc.; he was ready to address, master and complete this installation right then. “Joey, you don’t have to start right now. I plan to leave the jeep with you, if you can work me into your schedule”. I wasn’t surprised by Joey’s job dedication; I noticed his passion when he was handling the bow and his mental focus on how it should fit but something was missing. I was not aware any parts were missing. But Joey was and took the initiative to reach out to Extreme Terrain to discuss his findings and determine the cost of those items. As well as items he felt would benefit me as a jeep owner.

The next day, Joe called to inform me of the cost of the Bow Bracket Kit, the two missing L-Joint Parts, Locking Wheel Lug Nuts (to prevent future attempts to steal terrain climbing tires off my jeep), and the cost of a Jerry Can Holder (to eliminate running out of gas because stations were further than expected. I gave Joey permission to order everything he needed and include these costs on my bill. Upon meeting Joey and Patrick and leaving my jeep in their care; I was worry free because I knew in my heart, these two young men would get the job done and ensure installations of new parts would be professionally done in a timely manner, and they did not disappoint.

I could not believe it; I was looking at my jeep when I arrived at Joey and Patrick’s job to retrieve my Metal Baby; shining in the sun looking brand new. I had never had work done on any of my vehicles and found it clean, waiting on a service lot for me to take it home. Kudos to Joey and Patrick, I ‘am your new very grateful customer. Your attention to details, and top-notch customer service is impeccable!