The reason I purchased a 2018 Thor Class C Toy Hauler was to eliminate the probability of dealing with unscrupulous sales people, whose main purpose in life seems to be pushing defected trade-ins or flood damaged vehicles on unsuspecting customers. However, my desire to purchase a 2018 mobile home with little to no repair issues were dashed by MHSRV Dealership and Thor Manufacture employees, who had to be drunk when my mobile home was built. My problems are as follows:
(1) Leveling Jack: Leveling Jack on rear of driver side – won’t retract. As a result, I’ve been stranded in Sioux Falls SD at a campground since my March 15th arrival.
(2) Hole in Floor: A short-cut floorboard was installed under couch which has a hole large enough for rodents, snakes and cold air to enter the mobile home. I stuffed a washcloth in the hole.
(3) Slider: Slider joints are not sealed. I purchased a large rug to block air (cold and hot).
(4) Control Panel: Wall control panel is not working properly. It shows propane tank is full when it’s not; black and gray tanks empty when they are full. I noticed unconnected hanging wires under my mobile home.
(5) Xantrex/Pro Panel: Panel above entrance steps is always flashing “E05.” It’s hard to sleep with light flashing. So, I pressed the off button to permanently turn light off.
(6) Kitchen Sink: A water leak from sink pipe was hidden by an under-sink trash can. This leak resulted in the collapse of under sink shelf and warped boards in front of the sink. I called my salesmen, Jordan Buckley’s attention to the warped boards on March 11th. It never dawned on me to open the cabinet door under the sink and remove the trash can. I am sure Buckley was aware of this problem based on his response. “It would take a lot of time to repair that area right now. “I’ll note it on your VIN for it to be repaired in the future.” I don’t believe you, I replied. Yes, I will, he said. A check a few months late confirmed Buckley is a lair. The only item on my VIN was a repair made prior to me purchasing the mobile home which was not shared with me.
(7) Kitchen: Crack in wall – left of lower stove drawer
(8) Doors and Drawers: Both swings open and slam shut while driving. Some drawers won’t close completely. There are gaps between the frame and doors on wardrobe and silverware door.
(9) Bathroom: Shower Enclosure fell-out. I had to purchase a plastic curtain and hooks to use shower.
(10) Dash Board Indicator Lights: Two hours into my trip from Alvarado TX after purchasing my mobile home. A warning light came on my dashboard. Because I was concerned, I pulled over on the shoulder of the road and called my AAA RV Plus service and explained the situation. While waiting for a transport truck. I called my salesmen Jordan Buckley and described the indicator light problem and informed him, I was bring the mobile home back to his dealership. “No! Wait let me check something.”
Buckley’s search of the internet identified the light as a gas cap issue. So, he had me unscrew and re-screw the cap on the side of the highway. The light is still on, I said. “The light should go out after a few more hours of driving; it’s a new vehicle you know. But, if the light does not go out – you need to replace the gas cap. Believing him, I cancelled my AAA Service.
The indicator gas cap light remained on; later it was joined by the engine indicator light. I called Thor Warranty Center and described both lights on my dashboard. “That’s a Ford issue. You need to call Ford and make an appointment for service.
Upon calling Ford and describing the lights on my dashboard. The Ford Warranty Center Representative said, “Ma’am, we built the chassis which is the base-frame your house was built on. Since chassis aren’t sold with gas caps or engines. Your dashboard lights are on because of something Thor manufacturer did when building your house on the chassis. Therefore, the diagnosis to identify and repair your problem is Thor’s responsibility. Even after relaying Ford’s comment to Thor Warranty Center employees continued to use unscrupulous business practices; blaming Ford for shoddy work performed by Thor Manufacturer employees.
Later, I started smelling gas fumes in my mobile homes. So, I informed Thor of the gas fume smell and the dashboard lights were still on. Thor did absolutely nothing to resolve my dashboard or gas fumes issues.
(11) Awning: While at Cedar Hill State Park in Texas, I let the Awning out for the first time. When I attempted to retract it. It would not retract. So, it remained out for three days until I called the office for help. Two grounds men showed up (one on each side of the awning arms); supporting and slightly pressing the joints until the awning slowly retracted. I have not used the awning since that time.
(12) Microwave: The microwave sweats whenever I use it which requires me to leave the door open for it to dry-out after each use. Later, I discovered items cooked in the microwave tasted and smelled funny. A review of the microwave indicated the heat coil was rusting. As a result, I stopped using the microwave.
(13) House Door Glass: Window glass fell out of side-door while closing door. Currently, the glass is being held in the frame by duct tape. A review indicated, no caulking or glass framer was used to install the window glass.
(14) The Stove: Stove burners are protected by a fold-down cover, when it’s not in use; you need additional counter space, or the mobile home is in motion. The hinge screw that holds the cover up or down broke.
(15) Hole in Roof: Hole in roof near air-condition vent. It was patched.
(16) Gear Shift: During my return to Alvarado Texas on July 20, from Sioux Falls South Dakota. There was an ongoing issue with shifting gears.
(17) Refrigerator: Prior to my rv being serviced by Rich Ford. I had no problem(s) with my refrigerator. Upon picking up my vehicle on Oct 4 to return to MHSRV in Alvarado Texas, my mobile home smelled of spoiled foods. Requiring me to stop at a roadside picnic area to depose of foul foods and clean the freezer and lower areas with soapy water.
(18) Radio: I live on the road; travelling from State-to-State. Therefore, I was irritated to find my radio flickering which is indication of a shortage. For me, proper operation of my radio is a safety need. Not only does music, news and talk shows help keep me awake. The radio show GPS maps, and allow me to answer or make telephone calls without having to take my hands from the steering wheel.
(19) Televisions: All three televisions have a listening volume issue. Even, is volume is 100% the volume is low, and the sound does not play through designed speakers.
(20) Bathroom: Board under medicine cabinet is dropping.